Customer Service Representative - Jakarta

Are you a passionate and customer-focused professional looking to build a rewarding career in Customer Service? Join our dynamic team at Pengiklan Anonim in Jakarta Raya and become a key player in delivering exceptional service experiences to our valued customers. As a Customer Service Representative, you will be the face of our company, ensuring that every interaction leaves a lasting positive impression.

At Pengiklan Anonim, we are committed to providing top-notch customer service. Our team is dedicated to solving customer issues efficiently and effectively, using tools like Zendesk and Freshdesk to streamline our processes. With a focus on continuous improvement and innovation, we offer a supportive environment where your skills and ideas can thrive.

In this role, you will handle a variety of customer inquiries, from product information to troubleshooting, all while maintaining a high level of professionalism and empathy. You will work closely with our sales and support teams to ensure seamless customer experiences. This is your chance to make a real impact and grow your career in a company that values its people and customers.

📋 Tanggung Jawab Pekerjaan

• Answer customer inquiries via phone, email, and chat, providing accurate and helpful information.
• Resolve customer complaints and issues promptly and professionally.
• Use CRM systems like Zendesk and Freshdesk to track and manage customer interactions.
• Collaborate with sales and support teams to ensure consistent and high-quality customer service.
• Monitor and analyze customer feedback to identify areas for improvement.
• Stay updated with industry trends and best practices in customer service.
• Provide training and support to new hires in the customer service department.
• Contribute to the development of customer service policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM systems like Zendesk and Freshdesk.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in English and Indonesian.
• Customer service certification (e.g., Certified Customer Service Professional) is a plus.

🛠️ Keahlian

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