Guest Service Specialist - Creating Unforgettable Experiences

Are you passionate about delivering exceptional hospitality and creating memorable experiences for guests? Private Advertiser is seeking a dedicated Guest Service Specialist to join our dynamic team in Jakarta Pusat. In this role, you will be the face of our company, ensuring every guest feels valued and leaves with a smile. We are a rapidly growing company in the hospitality industry, known for our commitment to excellence and guest satisfaction. As a Guest Service Specialist, you will handle guest inquiries, resolve issues, and ensure a seamless experience from check-in to check-out. Join us and be part of a team that truly cares about creating unforgettable experiences.

In this role, you will be responsible for greeting guests, assisting with reservations, and providing exceptional customer service. You will use our property management system (PMS) to manage bookings and guest data. Daily, you will interact with guests from various backgrounds, ensuring their needs are met with professionalism and warmth. This is an opportunity to grow within a supportive environment where your contributions are valued.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Handle guest inquiries and concerns, providing prompt and effective solutions.
• Manage reservations and bookings using our property management system (PMS).
• Assist with check-in and check-out processes, ensuring accuracy and efficiency.
• Provide information about local attractions, dining, and other services to enhance the guest experience.
• Maintain a clean and organized front desk area, ensuring all necessary supplies are available.
• Collaborate with other departments to ensure seamless guest experiences.
• Adhere to company policies and procedures, ensuring compliance and consistency.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in guest service or hospitality roles.
• Proficient in English and Indonesian, both spoken and written.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong problem-solving and customer service skills.
• Familiarity with property management systems (PMS) is a plus.
• Ability to lift and carry up to 20 kg.
• Valid ID and clean criminal record.

🛠️ Keahlian

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