Customer Satisfaction Assurance Specialist - Bali

Join Hipernet Indodata, a leading Managed Service Provider, as a Customer Satisfaction Assurance Specialist in beautiful Bali. In this role, you will be the bridge between our cutting-edge IT solutions and exceptional client experiences. Your mission is to ensure our clients in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung receive top-notch support and service, transforming their digital experiences into seamless journeys.

As a Customer Satisfaction Assurance Specialist, you will handle client inquiries, resolve issues, and proactively identify opportunities to enhance service quality. You will work closely with our technical teams to ensure our IT solutions are not only effective but also user-friendly. This role offers a dynamic work environment, competitive compensation, and the chance to make a tangible impact on our clients' satisfaction.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Monitor and analyze client feedback to identify trends and areas for improvement.
• Act as the primary point of contact for clients, addressing their inquiries and concerns promptly and professionally.
• Collaborate with technical teams to ensure IT solutions meet client needs and expectations.
• Develop and implement strategies to enhance client satisfaction and loyalty.
• Conduct regular client satisfaction surveys and follow-ups to gather insights and improve services.
• Stay updated with industry trends and best practices in customer satisfaction and service management.
• Provide training and support to internal teams on customer service best practices.
• Generate reports on client satisfaction metrics and present findings to management.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum 3 years of experience in customer service, support, or a related role in the IT industry.
• Proven track record of delivering exceptional customer service and improving client satisfaction.
• Strong communication and interpersonal skills to build rapport with clients.
• Proficiency in using customer relationship management (CRM) tools such as Salesforce or HubSpot.
• Familiarity with ITIL or other service management frameworks.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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